Privacy policy

PRIVACY STATEMENT AND COOKIE POLICY

 SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which helps us gather information about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT

How do you obtain my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange for shipping, or process a return, we imply that you consent to the collection and use of your information for that specific purpose only.

If we ask for your personal information for a secondary purpose, such as marketing, we will ask you directly for your explicit consent or provide you with the opportunity to decline.

How can I withdraw my consent?
If, after giving consent, you change your mind, you can withdraw your consent for us to contact you or for the collection, use, or disclosure of your information at any time by contacting us at natulim@natulim.com.

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.


SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction. Once the transaction is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as governed by the PCI Security Standards Council, a collaborative effort by brands such as Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by stores and their service providers.

For more clarity, you may also want to read Shopify’s Terms of Service or Privacy Statement.



SECTION 5 - SERVICES AND THREE PARTIES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled.


In particular, remember that some providers may be located or have facilities in a jurisdiction different from yours or ours. Therefore, if you decide to proceed with a transaction involving the services of a third-party provider, your information may be subject to the laws of the jurisdiction(s) where the service provider or their facilities are located.


For example, if you are in Canada and your transaction is processed through a payment gateway based in the United States, your personal information used to complete the transaction may be subject to disclosure under U.S. legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or the Terms of Service of our website.

Links
Once you leave our store's website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or the Terms of Service of our website.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.


If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional industry-accepted standards.

COOKIES

Here is a list of cookies we use. We list them so you can choose whether you want to opt out of them or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 7 - AGE OF CONSENT

By using this site, you declare that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you wish to:

  • Access, correct, amend, or delete any personal information we hold about you.
  • File a complaint.
  • Simply request more information.

You can contact our Privacy Compliance Officer at natulim@natulim.com or via postal mail:

Natulim
[Re: Privacy Compliance Officer]
C/Batlle Trias, 33, Arenys de Munt, CT, 08358, Spain

 

COOKIE POLICY

This Cookie Policy is an integral part of the Privacy Policy of the online platform (hereinafter referred to as the “Platform”), available on the website at https://www.natulim.com and its corresponding mobile applications.

To facilitate your navigation on the Platform, ECOLLIM HOLDINGS S.L. (hereinafter, “NATULIM”), with its registered address at C/Batlle Trias, 33, Arenys de Munt, 08358, Barcelona, Spain, informs you that it uses data storage and retrieval devices: cookies, advertising pixels, or technologies with similar functionalities (hereinafter, the "Cookies").

In any case, we inform you that the provider is responsible for the Cookies and for processing the data obtained through its own and third-party Cookies, determining the purpose, content, and use of the collected information.

What is a Cookie?

Cookies are files containing small amounts of information that are downloaded to the user's device when visiting a website.

Cookies are essential for the proper functioning of the internet; they cannot harm the user's device and, if enabled in your browser settings, they help identify and resolve potential functional issues on the Platform.

Cookies serve many purposes, such as:

  • Allowing you to navigate between pages efficiently.
  • Remembering your preferences.
  • Improving your overall user experience.
  • Ensuring that online advertisements are more relevant to you and your interests.

 

What IS NOT a cookie?

A cookie is not:

  • A virus.
  • A trojan.
  • A worm.
  • Spam.
  • Spyware.
  • A pop-up window.

What information does a cookie store?

Cookies generally do not store sensitive information such as:

  • Credit card or banking details.
  • Photographs.
  • Identification documents (ID).
  • Specific personal information.

What they typically store are technical data, such as:

  • Personal preferences.
  • Content customization.
  • Technical details of your browsing session.

Note: Cookies are linked to your web browser, not to you as a person. For example, if you browse with Chrome and then switch to Firefox, the server will not recognize you as the same user because cookies are associated with the browser.

What types of cookies exist?

  • Technical cookies:
      • Perform essential tasks for the functioning of a dynamic website.
      • Differentiate between a human user and an automated application.
      • Identify anonymous and registered users.
  • Analytics cookies:
      • Collect data about your browsing activity, such as:
        • The most visited sections.
        • Products viewed.
        • Usage times.
        • Language preferences.

Advertising cookies:

      • Display ads based on:
        • Your browsing history.
        • Your geographical location.
        • Your language preferences.

What are first-party and third-party cookies?

  • First-party cookies: Generated directly by the website you are visiting.
  • Third-party cookies: Generated by external services or providers, such as:
    • Facebook.
    • Twitter.
    • Google.
    • TikTok.

Cookies Used on This Website

In compliance with the guidelines from the Spanish Agency for the Protection of Data, we detail the use of cookies on this website to inform you as accurately as possible.

This website uses the following first-party cookies:

  • Session Cookies: These are used to ensure that users leaving comments on the blog are human and not automated applications, helping combat spam.
  • If you leave a comment on our site, you can choose to save your name, email address, and website in cookies. This is for your convenience, so you do not have to re-enter your details for future comments. These cookies will last for one year.

This website also uses the following third-party cookies:

  • Google Analytics: These cookies help us collect statistics about traffic and the volume of visits to this website. By using this website, you consent to the treatment of your data by Google. If you wish to exercise any rights regarding this data, you must contact Google directly.
  • Social Media: Each social network uses its own cookies to allow you to share content via the "Like" or "Share" buttons.

 

What Is a Cookie?

A cookie is a small text file that is stored in your browser when you visit almost any website. Its purpose is to allow the website to remember your visit when you return to that page. Cookies typically store technical information, personal preferences, content customization, usage statistics, social media links, access to user accounts, etc. Their goal is to adapt the website content to your profile and needs, and without cookies, the services offered by the website would be significantly limited.

 

What Happens If I Disable Cookies?

If you disable cookies, here are some of the consequences:

  • You won't be able to share content from the website on social networks like Facebook, Twitter, etc.
  • The website will not be able to adapt content to your personal preferences, like what happens in online stores.
  • You won't be able to access your personal area on the site (e.g., My Account, My Profile, or My Orders).
  • In online stores, you won't be able to make purchases; you would need to do so by phone or in a physical store.
  • You won’t be able to customize preferences like time zone, currency, or language.
  • The website won't be able to carry out web analytics on visitors and traffic, which would affect its competitiveness.
  • You won’t be able to leave comments, upload photos, or rate content. The website also won’t be able to distinguish between human users and automated applications posting spam.
  • You won't see targeted advertising, reducing advertising revenue for the website.
  • All social networks use cookies; disabling them means you won't be able to use any social networks.

 

Can Cookies Be Deleted?

Yes, cookies can be deleted, and you can also block them either generally or for specific domains.

To delete cookies from a website, go to your browser settings and look for the cookies associated with the domain in question and delete them.

 

How to Manage Cookie Settings in Popular Browsers:

  1. Chrome:
    • Go to Settings or Preferences from the File menu or by clicking the customization icon in the top right corner.
    • Scroll to "Show Advanced Settings" and select "Privacy," then "Content Settings."
    • Choose "All Cookies and Site Data."
    • Use the search field to find cookies from the specific domain, select them, and click "X" to delete.
  2. Internet Explorer:
    • Go to "Tools," then "Internet Options."
    • Click on "Privacy."
    • Adjust the privacy level as desired.
  3. Firefox:
    • Go to "Options" or "Preferences" (depending on your operating system).
    • Click on "Privacy."
    • Under "History," choose "Use custom settings for history."
    • You can now enable or disable cookies.
  4. Safari for OSX:
    • Go to "Preferences," then "Privacy."
    • Adjust the cookie blocking settings as desired.
  5. Safari for iOS:
    • Go to "Settings," then "Safari."
    • Under "Privacy & Security," adjust the cookie blocking settings.
  6. Android Devices:
    • Open the browser and press the Menu button, then select "Settings."
    • Go to "Security and Privacy," where you can enable or disable cookies.
  7. Windows Phone:
    • Open "Internet Explorer," then "More" followed by "Settings."
    • Enable or disable the "Allow Cookies" box.

By following these instructions, you can manage cookie settings in your browser as per your preferences.